Shipping Policy
Delivery of your order
BTK Firewoods & Pellets ships and delivers throughout Europe, including mainland France and Corsica, as well as the United Kingdom, the United States, and Canada.
Delivery charges
| Order amount | Delivery cost |
|---|---|
| Less than €290 | €20 |
| €290 and above | Free delivery |
Our store displays prices in different currencies depending on your location. Delivery charges are shown before you confirm your order.
Estimated delivery time
The estimated delivery time is 3 to 5 business days. Delivery is by appointment.
Scheduling your delivery
The carrier will contact you to arrange a delivery appointment. Please provide a phone number where you can be reached when placing your order.
Access and unloading
Delivery is made to your home when the truck can safely access the property and unloading area. If access is not possible, an accessible unloading point nearby will be agreed upon with you before delivery.
Please inform us in advance of any access constraints, such as narrow roads, gates, steep slopes, or vehicle restrictions, so that delivery can be arranged appropriately.
Receiving your order
Please ensure that you, or someone acting on your behalf, is present to receive the goods at the agreed appointment time. The unloading area must be clear and accessible when the truck arrives.
Contact us
For shipping questions or to tell us about delivery access requirements, email contact@cardvaultstore.com or visit our Contact us page.
